Returns & Refunds
Our commitment to absolute satisfaction.
14-Day Global Return Window
We want you to be completely enamored with your heritage collectible. If the item does not meet your expectations, you may initiate a return within 14 days of international delivery. The item must be returned in its original vacuum-insulated crating, with all certificates of authenticity and blockchain registry cards intact.
Bespoke & Engraved Items
Please note that items which have been custom engraved, specially commissioned, or altered to your bespoke specifications cannot be returned unless they arrive physically damaged. The intensive labor involved in customization renders the piece uniquely yours.
Damaged in Transit
While we utilize museum-grade crating, international logistics can occasionally be unpredictable. If your item arrives damaged, please document the damage photographically within 48 hours of receipt. We will arrange a priority return shipment at our expense and either commission a replacement from our guilds or issue a full refund.
Return Process & Shipping Fees
To initiate a return, contact your dedicated curator or our customer care team. For non-damaged returns (e.g., change of mind), the client is responsible for the return international shipping and insurance fees. Once the item is received and inspected at our Jaipur or Chennai validation center, refunds are processed within 5-7 business days to your original payment method.
Ready to initiate a return or have questions? Email our support team at returns@minicreaturesop.com.