Returns & Replacement
Clear rules for transit damage, change of mind, and bespoke pieces.
7-Day Replacement — Damaged in Transit
If your piece arrives damaged, photograph the packaging and the item within 48 hours of delivery and contact us. Within 7 days of delivery we will arrange a replacement or a full refund. Domestic India returns for damage are coordinated with Delhivery; international returns use the tracked courier on your airway bill (FedEx or DHL once confirmed).
Bespoke & Engraved Items
Custom engraved, commissioned, or otherwise personalised pieces cannot be returned for change of mind. They remain covered under the 7-day transit-damage replacement above.
Change of Mind
Unopened, unused standard (non-bespoke) items may be eligible for return within 7 days of delivery if returned in original packing with certificates intact. Return shipping for change-of-mind is the customer's responsibility unless we agree otherwise. Approved refunds are processed within 5–7 business days after inspection at our Pune studio.
How to Start
Email sales@minicreature.com or call +91 98842 30888 with your order number and photos. See also our shipping policy.